We may collect information you voluntarily provide, including your name, email address, phone number, delivery address, order details, and customer support information. This information helps us manage orders, arrange deliveries, respond to inquiries, maintain customer records, provide requested services, and communicate important information related to your orders.
Your information may be used to review and confirm orders, coordinate Cash on Delivery deliveries, provide order updates, respond to customer requests, arrange returns, process eligible refunds, and maintain appropriate order records. We collect and use information only as reasonably necessary to support order fulfillment and related customer service.
Orders are handled through Cash on Delivery, so we collect information needed to arrange delivery and confirm receipt of eligible orders. This may include contact details, delivery information, order information, and relevant instructions. We do not require customers to provide card, banking, or digital wallet details for Cash on Delivery orders.
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, accidental loss, or inappropriate handling. Access to personal information is limited where reasonably necessary for authorized operational purposes, customer support, order fulfillment, delivery coordination, and related business activities.
We may use your contact information to send important communications related to orders, delivery arrangements, customer support requests, returns, refunds, service updates, policy changes, and other relevant matters. Certain communications are necessary to provide requested services and may continue while an order, return, refund, or support request remains active.
Cookies and similar technologies may be used to support website functionality, remember selected preferences, improve navigation, understand general website usage, monitor performance, and identify areas for improvement. Depending on your browser or device settings, you may be able to manage certain cookie preferences through the available controls provided by your device.
We may collect limited information about how visitors interact with the platform, such as pages viewed, general browsing activity, device information, browser type, and technical details. This information may help us understand website performance, identify technical issues, improve functionality, and provide a more consistent browsing experience.
We may work with service providers that support delivery coordination, website maintenance, customer support, analytics, communications, and other operational functions. Such providers may receive information only when reasonably necessary to perform their authorized responsibilities. We expect service providers handling personal information to apply appropriate safeguards and confidentiality practices.
Personal information may be shared when necessary to fulfill orders, arrange deliveries, provide customer support, process approved returns or refunds, maintain business operations, comply with applicable requirements, or protect legitimate interests. We do not intentionally disclose personal information beyond what is reasonably necessary for the relevant purpose or authorized service.
When you contact customer support, we may collect information contained in your request, including your name, contact details, order number, product information, and details concerning your question or issue. This information helps us identify the relevant order, investigate requests, provide assistance, and maintain appropriate customer service records.
Personal information may be retained for as long as reasonably necessary to fulfill operational requirements, complete customer service requests, maintain order records, manage returns and refunds, resolve disputes, prevent misuse, and satisfy applicable legal or regulatory obligations. When information is no longer required, appropriate disposal or deletion measures may be considered.
Customers are responsible for providing accurate and current information when placing orders or contacting customer support. If your personal or delivery information changes, you should provide updated details when appropriate. Accurate information helps us communicate effectively, arrange deliveries correctly, respond to requests, and maintain reliable customer records.
Our services are intended for individuals who meet the applicable age requirements. We do not knowingly request unnecessary personal information from children. If a parent or legal guardian believes that personal information belonging to a child has been provided without appropriate permission, they may contact customer support to request assistance with reviewing the information.
Depending on applicable requirements, you may have rights concerning your personal information, including requesting access, correction, deletion, or clarification regarding how information is handled. Requests may be subject to reasonable verification and applicable limitations. Customers may contact support with privacy-related questions or requests for assistance.
If you believe your personal information has been handled incorrectly or you have concerns about its use, you may contact customer support and describe the issue. We will make reasonable efforts to review the concern, verify relevant information, explain applicable practices, and take appropriate steps when a correction or other action is required.
This Privacy Policy may be updated when our information practices, operational procedures, services, or applicable requirements change. Updated provisions may become effective when published through the platform. Customers are encouraged to review the latest version periodically to understand how personal information may be collected, used, shared, retained, and protected.
If you have questions about this Privacy Policy, personal information, Cash on Delivery order details, data handling practices, or privacy-related requests, please contact our customer support team. When contacting support, provide sufficient information to help identify your request. We will make reasonable efforts to review and respond appropriately.