Eligible physical products may be returned within 7–14 days of delivery, provided they are unused, undamaged, and in their original condition. Items should include original packaging, tags, accessories, manuals, and other components supplied with the order. Returns that do not meet these conditions may be declined after inspection.
Customers must contact customer support before sending an item back and provide the order number, product details, reason for return, and any requested supporting information. Return instructions will be provided after the request is reviewed. Items sent without an approved return request may not be accepted or processed.
The return period begins on the date the order is delivered to the customer. Return requests submitted after the applicable 7–14 day period may not qualify for approval. Customers are encouraged to review their items promptly after delivery and contact support as soon as possible if a return is required.
Returned products must remain unused, clean, undamaged, and suitable for resale unless the item was received defective or incorrect. Products should include their original packaging, labels, tags, accessories, and included materials. Damage caused after delivery, excessive use, missing components, or altered products may affect return eligibility.
Certain products cannot be returned because of their nature, condition, or applicable sale terms. Non-returnable items may include digital products, memberships, gift cards, perishable food and beverages, opened wellness or personal care products, customized products, clearance merchandise, and items specifically identified as final sale at the time of purchase.
If an item arrives damaged, customers should contact customer support within 48 hours of delivery. Please provide the order number, product information, and clear details describing the issue. Supporting photographs or other requested information may be required to help review the condition and determine the appropriate resolution.
If the delivered product does not match the item ordered, customers should notify customer support within 48 hours of delivery. The order details and product received will be reviewed to determine the appropriate solution. Customers should retain the incorrect item, packaging, labels, and accessories until support provides further instructions.
A return request must be reviewed before an item is shipped back. Customers should follow the return instructions provided by customer support and use the specified return method. Sending products to an unapproved location or without the required return information may cause delays or prevent the return from being processed.
Return shipping responsibilities may depend on the reason for the return and the applicable product conditions. Customers may be responsible for returning items that are unwanted, incorrectly selected, or no longer required. For damaged, defective, or incorrect items, support will provide appropriate instructions regarding the return process.
Returned products are inspected after they are received to confirm their condition and eligibility. The inspection may include checking product condition, packaging, accessories, labels, and other included components. A return is not considered approved until the inspection is completed and the item is confirmed to satisfy the applicable return requirements.
Eligible refunds are approved after the returned product has been received and successfully inspected. If an item does not satisfy the return requirements, the refund may be reduced, declined, or handled according to the applicable return conditions. Customers will receive information regarding the outcome of the return review.
Approved refunds are generally processed within 7–10 business days after the returned product has been received and successfully inspected. Processing time may vary depending on return verification and the applicable refund method. Customers should allow the stated processing period before contacting support about an approved refund.
Cash on Delivery orders follow the same return eligibility, product condition, inspection, and approval requirements described in this policy. Customers who paid when their package was delivered should provide the necessary order details when requesting a refund. Approved refunds will be arranged using the available refund method confirmed by support.
Orders are handled through Cash on Delivery, allowing customers to pay when the package arrives. No upfront payment is required for eligible orders. Return and refund eligibility remains subject to the product conditions and requirements described in this policy, including applicable return windows, exclusions, inspection, and approval procedures.
Product exchanges may be available for eligible items depending on stock availability and the reason for the request. Customers should contact support before returning an item if they would prefer an exchange. The replacement product, availability, return condition, and applicable instructions will be confirmed before the exchange is arranged.
A return may be refused when the request is submitted outside the applicable return period, the product shows signs of use or damage, required accessories are missing, packaging is unavailable where required, or the item belongs to a non-returnable category. Additional restrictions may apply based on product-specific return conditions.
For assistance with returns, refunds, damaged products, incorrect orders, or exchange requests, customers should contact customer support with their order number and relevant product details. Support may request additional information before providing instructions. Customers should follow the guidance provided to help ensure their return request is reviewed efficiently.